Diagnose Land line Phone Problems

How to Diagnose Land line Phone Problems (1)

Especially since the 1982 Break-up of the Bell System by the United States Federal Court, many people with phone trouble find the process of getting their telephone working again to be very complex and frustrating.

One of the primary reasons for this is that since 1982, the customer (homeowner, landlord) has been responsible for his own internal wiring and telephone sets. Previously, these were all provided and maintained by "the telephone company."

Often, the complexity of telephone service is underestimated -- especially when compared to the home's electrical system, gas, water, or sewer piping. When any of these other systems develop serious problems, it can be much more obvious -- sparks, flames, smoke, odors, wet carpet -- but when telephone troubles develop, the only symptom may simply be "the phones don't work." A leaky pipe, a frayed wire, or a clogged drain may not only announce its presence, but also provide "hints" to its whereabouts (e.g., Where is the water? Where is the odor coming from? Which drain is plugged?), telephone problems are not intuitively obvious. This is complicated by the burden placed on the customer by the telephone company's typical insistence that "inside trouble" is the customer's trouble. ("Inside" trouble does not necessary mean "indoors" -- it could be trouble anywhere between one of your phones, and the telephone company's NID/SNI/Demarc -- see below.

Here's how you can help hasten the process, reduce your frustration, and possibly even fix it yourself, with a simple overview of how it all fits together.

This article addresses only simple single-line residence and small business telephone service. Multiline businesses services are substantially different, vary by telephone system manufacturer, and, like residential systems, are also dependent on the skill and integrity of those who installed and have maintained the system.

Steps

1.Understand the specifics of your situation.:

Is it just one of several phones that isn't working? If it is, swap two of your phones. If the trouble moves with the phone, the phone or its cord is defective. If the trouble stays with the particular outlet, the problem is in that outlet or the wires leading up to it.

To repair any problem, you first must establish what you're up against. Are all of the phones working? Are none of the phones working? What do you hear when you call your number from another phone?

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